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Delivery & Returns

Delivery Within Australia

We offer FREE standard Australian delivery when you spend $60 or more in one transaction. Standard delivery on orders under $60 is a flat rate of AUD$9.95.

We also offer Express domestic shipping at a cost of $15.95. Simply select Express Shipping from the dropdown menu during the checkout process. 

Orders are usually dispatched within one business day and will be conveniently delivered to your preferred address, Monday - Friday during normal business hours. Our couriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery.

 

Tracking & Delivery Times

Once your order has been dispatched, you will receive an email with your tracking details and instructions for how to track your order. For any queries relating to tracking, please contact our Customer Care Team here.

Standard delivery times are in line with the below, however due to COVID-19, our logistics partner Australia Post is experiencing some delays.

  • ACT: 2-5 business days
  • NSW: 2-5 business days
  • NT: 3-7 business days
  • QLD3-7 business days
  • SA: 2-5 business days
  • TAS: 2-5 business days
  • VIC: 1-3 business days
  • WA3-7 business days

Allow up to 10 business days for rural deliveries.

If you order using Express the delivery timeframes are shorter than standard.

Please note that these are estimates and carriers services will endeavour to meet these on all occasions; however allow up to 10 business days for all deliveries.

Due to seasonal and Public Holidays such as Easter and Christmas, delivery times may vary from normal, so please allow extra time during these peak periods.

 

Pick Up

Billie Goat products are not available for pickup; however, we do have an extensive network of retail stockists if you prefer to shop in-store. Find your nearest stockist here.

 

International Orders

Due to COVID-19, our logistics partner Australia Post is currently unable to deliver to many countries around the world. They have published an update here. If you are trying to place an order to send to one of these affected countries, we are very sorry but you will be unable to do so. We hope it will not be too long until things return back to normal.

For countries we are still able to deliver to, we offer a flat rate fee of AUD$50.00. Once you reach checkout simply pick your country for delivery. Our checkout will update to include the shipping cost for your order.

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